Support
Contact Us with any questions that you may have! You can call our friendly Customer Service during our business hours of Monday through Friday, from 8am to 8pm or Saturday 10am to 6pm Central Time.
Regent Customer Care 877-618-3516
You can also email us with your questions or concerns by going to the Contact Us page.
FAQs
How do I block my number?
If you would like to stop all calls from a Correct Solutions jail facility, please contact Regent Customer Care at 877-618-3516 to request your number to be blocked from all future calls. Regent Customer Care does not charge a fee for blocking your number from the facility.
What is the best way to open an account quickly?
You can open an account by calling our Customer Service line at 877-618-3516. You can make a payment over the phone or online with a debit or credit card.
How can I make a payment?
It’s easy to add money to an existing account. You can make a payment using Visa, MasterCard, Discover by calling our Customer Service line at 877-618-3516. The minimum amount required to add to an account is $25.00 and the maximum amount is $100. When making a payment on an account using a credit/debit card, you will be charged a convenience processing fee. You can also send in a U.S. Postal Money Order to the Regent Customer Care office. There is no extra fee when sending in a money order.
How is telephone usage determined?
Phone privileges are established by each individual correctional facility. This includes the hours each day the phones are available, the time limit on calls and in some cases what numbers are allowed to be called. Neither Regent Customer Care, nor Correct Solutions determine the allowed hours of operation or call length. All of the correctional facilities calls are recorded and monitored.
Why are some calls disconnected?
Why are some calls blocked?
BILLING LIMIT WITH LOCAL TELEPHONE COMPANIES:
Correct Solutions has an allowed dollar amount of collect calls on a per ANI (number) that will be billed through your Local Telephone Company. When the dollar amount of calls accepted on your phone number has exceeded this billing limit (high toll) within a 30 day period, your number is automatically blocked.
ALTERNATIVE OR WIRELESS CARRIER REFUSE TO BILL CALLS:
The local or wireless telephone company you have chosen does not provide billing for collect calls. To receive calls you will need to open an account directly with Regent Customer Care.
REGENT PREPAID ACCOUNT OUT OF FUNDS:
You have an existing Prepaid Account with Regent Customer Care and your account balance does not have available funds. Please check your account balance and make a payment by calling Customer Service.
LOCAL TELEPHONE COMPANY COLLECT CALL BLOCK:
Your local telephone company has a collect call block on your phone line with or without your knowledge. If you wish to have the block removed, you will need to contact your local telephone company. This request may take 2-3 days to complete. If you would like to receive calls today you can call Customer Service to open a Regent Prepaid Account.
CUSTOMER REQUESTED BLOCK:
The person who is responsible for this phone number requested Customer Service to block your number.
JAIL REQUESTED BLOCK:
The Jail has placed a block on your number. To have your number unblocked, please contact the Jail to have the block on your phone number removed, if allowed.
Regent Customer Care 877-618-3516
You can also email us with your questions or concerns by going to the Contact Us page.
FAQs
How do I block my number?
If you would like to stop all calls from a Correct Solutions jail facility, please contact Regent Customer Care at 877-618-3516 to request your number to be blocked from all future calls. Regent Customer Care does not charge a fee for blocking your number from the facility.
What is the best way to open an account quickly?
You can open an account by calling our Customer Service line at 877-618-3516. You can make a payment over the phone or online with a debit or credit card.
How can I make a payment?
It’s easy to add money to an existing account. You can make a payment using Visa, MasterCard, Discover by calling our Customer Service line at 877-618-3516. The minimum amount required to add to an account is $25.00 and the maximum amount is $100. When making a payment on an account using a credit/debit card, you will be charged a convenience processing fee. You can also send in a U.S. Postal Money Order to the Regent Customer Care office. There is no extra fee when sending in a money order.
How is telephone usage determined?
Phone privileges are established by each individual correctional facility. This includes the hours each day the phones are available, the time limit on calls and in some cases what numbers are allowed to be called. Neither Regent Customer Care, nor Correct Solutions determine the allowed hours of operation or call length. All of the correctional facilities calls are recorded and monitored.
Why are some calls disconnected?
- Calls may be disconnected if any of the following activities occur during a call.
- Stop talking without hanging up.
- Attempts to make a 3-way call.
- Attempt to answer Call Waiting.
- Attempt to put a call on hold.
- Attempt to transfer a call in a PBX setting.
- Use of a cordless phone (static & signal strength).
- Use of a wireless phone (dropped cell tower or static).
Why are some calls blocked?
BILLING LIMIT WITH LOCAL TELEPHONE COMPANIES:
Correct Solutions has an allowed dollar amount of collect calls on a per ANI (number) that will be billed through your Local Telephone Company. When the dollar amount of calls accepted on your phone number has exceeded this billing limit (high toll) within a 30 day period, your number is automatically blocked.
ALTERNATIVE OR WIRELESS CARRIER REFUSE TO BILL CALLS:
The local or wireless telephone company you have chosen does not provide billing for collect calls. To receive calls you will need to open an account directly with Regent Customer Care.
REGENT PREPAID ACCOUNT OUT OF FUNDS:
You have an existing Prepaid Account with Regent Customer Care and your account balance does not have available funds. Please check your account balance and make a payment by calling Customer Service.
LOCAL TELEPHONE COMPANY COLLECT CALL BLOCK:
Your local telephone company has a collect call block on your phone line with or without your knowledge. If you wish to have the block removed, you will need to contact your local telephone company. This request may take 2-3 days to complete. If you would like to receive calls today you can call Customer Service to open a Regent Prepaid Account.
CUSTOMER REQUESTED BLOCK:
The person who is responsible for this phone number requested Customer Service to block your number.
JAIL REQUESTED BLOCK:
The Jail has placed a block on your number. To have your number unblocked, please contact the Jail to have the block on your phone number removed, if allowed.